Official Documents

Privacy Policy dawi11

Your privacy is our priority. This document transparently explains how dawi11 collects, uses, stores, and protects the personal data of all members on our platform.

Updated: 1 January 2026 Bahasa Melayu Version 2.4
Our Privacy Commitment
256-bit SSL encryption for all data
No sale of data to third parties
Full data access and deletion rights
Cookie controls and preference options
Data protection standards compliance

How dawi11 Protecting Your Data

Six core privacy protection principles we apply to every aspect of the dawi11 platform

High-Level Encryption

All data transmitted between your browser or app and the dawi11 servers is protected by 256-bit SSL/TLS encryption — the same standard used by leading banking institutions in Malaysia.

Secure Data Storage

Your personal data is stored on servers equipped with multi-layered access controls, 24/7 security monitoring, and regular backups. Access to user data is restricted to authorised personnel only.

User Access Control

You have full control over your account. Two-factor authentication (2FA) is available for an added layer of security. Logins from new devices require verification via email or SMS.

No Data Sales

Dawi11 never sells, rents, or transfers your personal data to any third party for marketing or commercial purposes without your explicit written consent.

Cookie & Tracking Controls

You can manage your cookie preferences at any time through your browser settings. dawi11 only uses cookies essential to platform functionality and analytics cookies with your consent.

Data Standards Compliance

Dawi11's privacy policy and data management practices are designed to meet stringent data protection requirements. We conduct regular internal reviews to ensure ongoing compliance.

01 / Introduction & Scope of This Policy

Welcome to the dawi11 Privacy Policy page. We, the operators of the dawi11 platform, operating under the domain dawi11.win, respects the privacy of every individual using our platform and is committed to protecting your personal data in a responsible and transparent manner.

This Privacy Policy ("Policy") describes the types of personal data we collect, the purposes for collection, how we use it, with whom we may share it (if any), and the rights you hold in relation to that data. It applies to all users of the dawi11.win website, the dawi11 mobile app, and any other services we offer.

Note: By registering an account at dawi11 or using any of our services, you agree to the collection and use of your personal data as described in this Privacy Policy. This Policy should be read together with Terms and Conditions us.

We take our responsibilities as a data controller seriously. If you have any questions about how we handle your personal data, do not hesitate to contact us through the channels listed at the end of this document.

02 / Personal Data We Collect

Dawi11 collects your personal data through various means depending on how you interact with our platform. The following are the categories of data we collect:

Data Category Example Information How It Is Collected
Identity Data Full name, date of birth, MyKad / passport number, selfie photo Account registration, KYC verification
Contact Data Email address, mobile number, residential address Account registration, user profile
Financial Data Bank account number, bank name, deposit and withdrawal transaction records Payment processing
Technical Data IP address, browser type, operating system, device data, session cookies Automatically collected during platform use
Usage Data Game records, betting history, game preferences, session duration Automatically collected during gameplay
Communication Data Customer support chat records, emails sent and received Interactions with the support team

We do not collect more information than is necessary for the stated purposes. All sensitive data such as credit card numbers are processed directly by certified payment providers and are not stored on dawi11 servers.

03 / How We Use Your Data

The personal data we collect is used exclusively for the following purposes, which are lawful from a legal and legitimate business perspective:

  • Account Management: Create, verify, and maintain your member account, including the mandatory KYC process for anti-money laundering (AML) compliance.
  • Transaction Processing: Securely process your deposits and withdrawals, verify transactions, and resolve any financial disputes.
  • Service Provision: Enable you to access and use all features of the dawi11 platform, including games, promotions, and the VIP programme.
  • Platform Security: Detect and prevent fraud, money laundering, multi-account abuse, and other unlawful activities that threaten platform integrity.
  • Customer Support: Answer enquiries, resolve complaints, and provide technical support to you.
  • Experience Enhancement: Analyse usage patterns to improve platform design, technical performance, and the overall user experience.
  • Service Communications: Send important notifications regarding your account, changes to terms, security updates, and transaction information.
  • Marketing (with consent): Send promotions, bonus offers, and new product information — only if you have given consent to receive marketing communications.
You may withdraw your marketing consent at any time by updating your communication preferences in your account settings or by contacting our support team.

04 / Data Sharing with Third Parties

Dawi11 does not sell your personal data to anyone. However, in the course of operating our platform, there are limited situations where we need to share certain data with the following parties:

  • Payment Providers: Information required to process transactions is shared with certified payment providers such as banks and e-wallet operators. They are bound by strict confidentiality agreements.
  • Game Providers: Usernames and betting records are shared with game providers (Pragmatic Play, Evolution, PG Soft, etc.) for game management and bet settlement purposes.
  • Technical Service Providers: IT service providers, cloud platforms, and analytics tools that help us operate and improve the platform. All such providers are bound by strict data processing agreements.
  • Legal Authority: dawi11 will disclose personal data if required to do so by court order, valid legal requirements, or to cooperate with lawful law enforcement investigations.
  • Auditors & Compliance Bodies: Independent auditors and compliance bodies that verify game fairness and AML compliance may access certain transaction data within a defined limited scope.
We never share your MyKad number, password, credit card number, or full bank account details with any third party. This sensitive information remains secure within our encryption-protected systems.

05 / Data Storage & Security

All personal data of dawi11 members is stored on secure servers with high-level encryption. We follow a "data minimisation" principle — retaining only the data that is genuinely necessary, for only as long as required.

  • Active Account Retention Period: While your account remains active, we retain all data necessary to provide our services to you.
  • After Account Closure: Transaction records and identity information are retained for a minimum of 7 years for legal compliance and financial reporting requirements.
  • Technical Data: Server logs and technical data are automatically deleted after 90 days unless required for ongoing security investigations.

The technical and organisational security measures we implement include:

  • 256-bit SSL/TLS encryption for all data transfers
  • At-rest encryption for all stored sensitive data
  • Role-based access control (RBAC) with the principle of least privilege
  • 24/7 security monitoring and intrusion detection
  • Regular penetration testing by independent security experts
  • Cybersecurity awareness training for all dawi11 staff
While we take all reasonable steps to protect your data, no system is 100% secure against cyber threats. We encourage you to use a strong password, enable 2FA, and never share your login details with anyone.

06 / Cookies & Tracking Technologies

Dawi11 uses cookies and similar tracking technologies to enhance the user experience on our platform. The following are the types of cookies we use:

  • Essential Cookies (Required): Required for core platform functions such as login verification, session security, and basic preferences. These cookies cannot be disabled without affecting platform functionality.
  • Functional Cookies: Store user preferences such as selected language, display settings, and game preferences to improve ease of use.
  • Analytics Cookies: Collect statistical data on how users interact with our platform — pages visited, time spent, and navigation paths. This data is aggregated and is not used to identify individuals.
  • Performance Cookies: Help us identify technical issues and optimise platform performance, particularly to ensure games load quickly.

You can control and manage cookies through your web browser settings. Most modern browsers allow you to view, delete, or block cookies from specific websites. Please note that disabling essential cookies may affect certain functions of the dawi11 platform.

07 / Your Rights Regarding Personal Data

As a dawi11 member, you have several important rights regarding your personal data. We respect and facilitate the exercise of these rights:

Right of Access

Request a copy of the personal data we hold about you

Right to Rectification

Request correction of inaccurate or incomplete data

Right to Erasure

Request deletion of your data subject to legal requirements

Right to Object

Object to the processing of your data for marketing purposes

Right to Portability

Receive your data in a machine-readable format

Right to Restriction

Request restriction of processing under certain circumstances

To exercise any of these rights, please contact our privacy team. We will respond to all valid requests within 30 days of receipt. For complex cases, this period may be extended with prior notice to you.

Please note that certain data deletion or restriction requests may be limited by legal requirements — for example, financial transaction records must be retained for a minimum period as required under Malaysian law.

08 / Children's Data Protection

The dawi11 platform is exclusively for users aged 18 and above. We do not knowingly collect or process personal data of individuals under the age of 18.

If we discover that personal data of an individual under the age of 18 has been collected without our knowledge, we will take immediate action to delete that data and close the relevant account. Any winnings or balances associated with an underage account will be forfeited.

If you become aware that someone under the age of 18 has registered an account at dawi11, please notify us immediately via our privacy email so that prompt action can be taken.

09 / Links to Third-Party Websites

The dawi11 platform may contain information about game providers and service partners. Please note that this Privacy Policy applies solely to the dawi11 platform and does not cover the privacy practices of any third parties.

Game providers such as Pragmatic Play, Evolution, PG Soft, and others operate under their own privacy policies, which are independent of ours. When you play games provided by them, the minimum data required to operate those games may be processed by the respective provider in accordance with their privacy policy.

We recommend you read the privacy policy of the relevant game provider if you wish to learn more about how they handle data.

10 / Changes to This Privacy Policy

Dawi11 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, legal requirements, or technological developments. The "Updated" date at the top of this document will change each time an amendment is made.

For material or significant changes, we will:

  • Send notifications to the email address registered to your account
  • Displaying clear notices on the dawi11 platform or app
  • In some cases, seeking your renewed consent before amendments take effect

Continued use of the dawi11 platform following any amendments to this Privacy Policy is considered acceptance of the revised policy. We encourage you to review this page periodically.

11 / Contact Us — Privacy Enquiries

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, please contact us through the following channels:

  • Live Chat: Available 24/7 within the dawi11 platform — the fastest way to get an immediate response.
  • Privacy Email: privacy@dawi11.win — specifically for enquiries related to personal data, access requests, corrections, or data deletion.
  • General Support Email: support@dawi11.win — for general enquiries about the platform and your account.

Our privacy team will respond to all enquiries within 5 business days. For formal data rights requests, please clearly state the type of request, your dawi11 account number, and relevant identification details so we can process your request more quickly and accurately.

The dawi11 support and privacy team communicate in both Bahasa Melayu and English. We understand the needs of Malaysian users and always strive to provide clear and helpful responses.

Your Data Is Safe at dawi11

With 256-bit SSL encryption, a transparent privacy policy, and a commitment to zero data selling, dawi11 is the responsible platform of choice for your online casino entertainment.

256-bit SSL No Data Sales 18+ Only 24/7 Support
Bahasa Melayu